Alpha Tech provides a comprehensive service that extends from product management to sales, marketing, logistics, trading, distribution and merchandising. Alpha Tech staff is thoroughly trained in customs clearance procedures and the various documentation requirements of countries throughout the MENA region. Alpha Tech's merchandising and product management services give customers the benefit of price protection monitoring, stock rotation, attending to the return of expired stock, marketing and product training at point of sale. Technical support and service personnel take full responsibility for warranty-related issues, with qualified technicians dealing with all levels of service and repairs. Alpha Tech works with key system integrators and resellers catering to the enterprise business communication solutions. Alpha Tech's broad spectrum of distribution channels also includes duty-free shops, electronic mega stores, hypermarkets, retailers, and IT stores across the region.